If I order now, when can I expect my order?
Yes. Request your return within 14 days of receiving the order. You then have another 14 days to send the product back. Contact our customer service team and we will guide you through the process.
If I am not satisfied with the product, can I return it?
Yes. Request your return within 14 days of receiving the order. You then have another 14 days to send the product back. Contact our customer service team and we will guide you through the process.
Can I also get an extra discount on my order?
Absolutely! At Fidello, we like to go the extra mile:
- 5% discount on your first order: Subscribe to our newsletter and receive a 5% discount on your first purchase.
- Stay informed: With our newsletter, you'll be the first to know about offers on your favorite products, such as dog food, wet food , or snacks . Never miss a deal!
- Enter our photo contest: Share a photo of your pet via email and tag us on social media with #fidellofamily. Every month we choose the best entry and reward it with a €20 voucher!
