Contact
We understand the importance of fast and efficient service. Whether you have questions about our products, need help placing an order, or want information about returning an item, our team is here to help! We strive to answer every question quickly, so you and your dog can enjoy your purchase as soon as possible.
Do you have questions, comments, or need help? Below you'll find the various ways to contact us.
For quick questions, you can reach us via WhatsApp at +31657994291. We usually respond within 15 minutes to 2 hours.
Do you have a question that requires further explanation, or would you like to exchange or return a product? Send us an email at the address below, and we'll make sure you receive a response within one business day .
Email: customerservice@fidello.nl
Return address
Want to return a product? Make sure you follow the return instructions and send your package to the address below:
Fidello.nl - Returns
Hong Kong Street 71, 3047 BR Rotterdam
(Please note: This is not a visiting address .)
Frequently Asked Questions (FAQ)
Also check out our Frequently Asked Questions (FAQ) . Your question might already be there!
Social Media
Follow us for the latest updates, tips and special offers:
Instagram | Facebook
We aim to help you as quickly as possible and ensure that you and your dog can enjoy your trip without any worries!
Company details
Chamber of Commerce number: 95382704
VAT: NL005149456B17
Bank account: NL69BUNQ2141421942