Shipping policy
shipping policy – fidello
At Fidello we aim to deliver your order quickly, safely and without surprises. Below you will find all information about how orders are processed, shipped and delivered.
order processing
Once you place an order, our team first verifies and processes the order before forwarding it to our logistics partner for dispatch.
Orders placed on working days before 11:00 (GMT) are usually processed the same day. Orders placed after this time or during weekends will normally be processed on the next working day.
Processing times may occasionally be slightly longer during busy periods or holidays.
shipping costs
Shipping costs depend on the weight of the parcel and the delivery method selected at checkout.
The exact shipping cost will always be displayed in the checkout before you complete your purchase. All shipping prices shown are final prices including VAT.
Shipping is calculated per parcel and based on parcel weight. If the total weight of your order exceeds the maximum weight of a single parcel, the system may automatically calculate shipping for multiple parcels.
delivery methods
To ensure reliable and safe delivery, we work with trusted postal and courier services. Depending on the parcel size and delivery option selected, your order may be shipped using different delivery services.
Available delivery options may include:
• Standard Delivery – typically delivered within 3–5 working days
• Express Delivery – typically delivered within 1–3 working days
• Next Day Delivery – delivered the next working day after dispatch
The available options and delivery times will be shown during checkout.
delivery times
Delivery times depend on the delivery method selected and the destination.
The delivery estimates shown at checkout refer to transit time after dispatch. While we always aim to deliver within the indicated timeframe, delays may occasionally occur due to courier services, weather conditions or busy periods.
shipping confirmation and tracking
Once your order has been dispatched, you will receive a shipping confirmation email including a tracking link.
This allows you to follow your parcel and see the expected delivery date.
incorrect address details
Please ensure that your shipping address is entered correctly when placing your order.
If a parcel cannot be delivered due to incorrect or incomplete address details, additional shipping costs may apply to resend the order.
damaged or lost parcels
If your order arrives damaged, please contact our customer support team as soon as possible and provide photos of the issue.
If a parcel appears to be lost in transit, we will work with the courier service to investigate the issue and find a suitable solution.
Customer support email:
customerservice@fidello.nl
order pickup
At this time it is not possible to collect orders in person. All orders are shipped directly to the delivery address provided at checkout.
questions about shipping
If you have any questions about delivery, shipping costs or your order status, please contact our customer support team.
Email: customerservice@fidello.nl
We are always happy to help and will do our best to ensure your order arrives safely and on time.